Contact us
If you have any questions about your order, products, or need assistance, feel free to reach out.
We aim to respond within 12 hours on business days (Monday–Friday).
Have a question? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship internationally?
Yes. We ship throughout the UK and Europe from our European warehouse.
PB Products does not sell online in the Benelux. Please visit one of our authorised retailers in your local area.
How fast is shipping?
Orders placed on business days are dispatched within 24 hours.
Delivery typically takes 1–4 working days. International delivery times vary by destination.
Do I need an account to place an order?
No. You can check out as a guest.
Creating an account is optional and allows you to track orders faster and reorder easily.
What payment methods do you accept?
We accept all major payment methods, including credit card, PayPal and local payment options depending on your country.
What is your return policy?
Unused items can be returned within 14 days of receipt.
Products must be in original condition and packaging. Full details are available on our returns page.
I have a technical question about a product. Can you help?
Absolutely.
Our support team consists of anglers who actually use the products. If you have a technical question, we’ll give you a straight, honest answer.
Contact our support team here.
Still have a question?
If your question isn’t listed here, feel free to contact our customer support.
We usually reply within 12 hours on working days.
